Refund policy

At Smiling Coast, we want you to be satisfied with your purchase. If there is a problem with your order, you may contact us within 7 days of delivery to request a return, replacement, exchange, or refund, subject to the conditions below.

1. Eligible Returns

·         You received the wrong product.

·         Your product arrived damaged.

·         An item is missing from your order.

·         The product has a quality or safety issue.

·         The product is materially different from the description on our website.

For food products, please contact us as soon as possible after delivery if you believe there is a problem.

2. Food Products

Because our products are food and consumable products, opened, used, consumed, or improperly stored food products are generally not eligible for return.

If a food product arrives damaged, spoiled, defective, unsafe, or otherwise not as described, please contact us within 7 days of delivery with photographs and your order details.

This policy does not limit any rights provided under applicable UAE consumer-protection laws.

3. Return Conditions

To request a return or refund, please provide:

·         Order number

·         Customer name

·         Product name

·         Reason for the return

·         Photos of the product and packaging, where applicable

We may request additional information to verify the issue.

4. Refunds

Once your request has been reviewed and approved, the applicable refund will be processed to your original payment method. Processing time may vary depending on your payment provider.

5. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, we may arrange a replacement, exchange, or refund depending on the circumstances. Please provide photographs of the product and packaging when reporting delivery damage.

6. Change of Mind

Because we sell food and consumable products, change-of-mind returns are

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@smilingcoast.ae. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@smilingcoast.ae.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@smilingcoast.ae.

generally not accepted for opened or used food products.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. We will try to accommodate cancellation requests made before the order has been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.

8. Contact Us

Smiling Coast
Website: smilingcoast.ae
Email: sales@smilingcoast.ae
Phone/WhatsApp: +971 58 170 0167

Please include your order number whenever contacting us about a return, refund, or product issue.